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Quicken hangs when resetting Vanguard account

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This discussion was created from comments split from: Vanguard Brokerage download says "An error has occurred".

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Pacifica Bob

Hello Kristina, Attempting to reset the Vanguard login causes Quicken to hang, requiring terminating Quicken. I tested this a second time with the same results.

Quicken Kristina

Hello @Pacifica Bob,

Thank you for reaching out! To help troubleshoot, please provide more information:

When did you first notice this issue?
Why are you trying to reset your Vanguard account?
Have you tried backing up your file, deactivating the account(s), and reconnecting by going to Tools>Add Account, making sure to carefully link to the existing account(s)?
If you have tried that, what happens?

I look forward to your response!