Why does update cash balance open when I am trying to update share balance?

Jay Willi Quicken Windows Subscription Member ✭✭

January 2020 edited August 2022 in Errors and Troubleshooting (Windows)

I am unable to update my shares because only the cash balance screen opens.

0

Best Answers

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  Sherlock Quicken Windows Subscription Member ✭✭✭✭

  January 2020 Answer ✓

  It is a known bug.  I suggest you select Enter Transactions and select Adjust Share Balance from the Enter transaction pull-down menu instead.

  5
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  Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

  January 2020 Answer ✓

  The issue with the wrong dialog being displayed has been resolved in QWin 2020 R24.11.
  
  Thanks, Quicken!
  
  

  QWin Premier subscription

  7

Answers

• 

  Sherlock Quicken Windows Subscription Member ✭✭✭✭

  January 2020 Answer ✓

  It is a known bug.  I suggest you select Enter Transactions and select Adjust Share Balance from the Enter transaction pull-down menu instead.

  5
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  Jay Willi Quicken Windows Subscription Member ✭✭

  January 2020

  Thanks. that solved the problem.

  0
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  fabranton Member

  January 2020

  When I open an investment account, it has securities listed from other accounts. I restored the file and the same thing has occurred.

  -1
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  Jay Willi Quicken Windows Subscription Member ✭✭

  January 2020

  The helpful answer I got was to open the transactions screen and scroll down to "adjust share balance". This worked for me.

  0
• 

  Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

  January 2020 Answer ✓

  The issue with the wrong dialog being displayed has been resolved in QWin 2020 R24.11.
  
  Thanks, Quicken!
  
  

  QWin Premier subscription

  7
• 

  Mary OBrien Member ✭✭✭

  September 2020

  If it was fixed in QWin 2020 R24.11. Then they broke it again! I am up to R28 something and it is still doing. Argh! Intuit, please take Quicken back!

  0

This discussion has been closed.