Account status says I downloaded transactions but they do not show in the accounts

James Wolfe · June 2020

When I run update Account status says I downloaded transactions but they do not show in the accounts. this has been going on since May 28th

Quicken_Tyka · June 2020

Hello @ James Wolfe

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you have not received any error messages on any of the accounts, I would make sure that the register is not filtered.

This is what the tabs of an unfiltered register should look like.

Image: https://us.v-cdn.net/6031128/uploads/editor/6b/ud96h8c0p657.png

If that is not the issue, I would first check for alerts or known issues with your financial institution:

https://community.quicken.com/categories/alerts

If there is not an ongoing alert or issue, I would next reset the cloud to see if this either resumes downloads or returns an error message to be able to determine the next step.

To reset the cloud:

Go to Quicken > Preferences > Connected Services.
In the Cloud Account section, click Reset.

Please let us know how it goes!

-Quicken Tyka

UKR · June 2020

Missing Some Transactions When Downloading From Bank?

https://www.quicken.com/support/missing-some-transactions-when-downloading-bank

Quicken Says There Are Transactions to Accept But Do Not See Any

Please read and try this:
https://community.quicken.com/discussion/7679372/faq-quicken-windows-2018-red-flag-but-no-transactions-to-review-bug

[Edited to remove response. These for-Windows instructions do not apply to Mac users. UKR, 6/4/20]

Chris_QPW · June 2020

@UKR this is a Mac thread, and the answers you gave are for Quicken Windows.

UKR · June 2020

Chris_QPW said:

@UKR this is a Mac thread, and the answers you gave are for Quicken Windows.

Oops!

Didn't see that!

8-(

So, what's the Mac - specific response, to help this customer?

Quicken_Tyka · June 2020

Hello @ James Wolfe

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you have not received any error messages on any of the accounts, I would make sure that the register is not filtered.

This is what the tabs of an unfiltered register should look like.

If that is not the issue, I would first check for alerts or known issues with your financial institution:

https://community.quicken.com/categories/alerts

If there is not an ongoing alert or issue, I would next reset the cloud to see if this either resumes downloads or returns an error message to be able to determine the next step.

To reset the cloud:

Go to Quicken > Preferences > Connected Services.
In the Cloud Account section, click Reset.

Please let us know how it goes!

-Quicken Tyka

lhossus · June 2020

James Wolfe said:

When I run update Account status says I downloaded transactions but they do not show in the accounts. this has been going on since May 28th

Have you verified at your financial institution(s) that there are actual transactions that are not showing in the accounts?

Please note that the Account status window may not reflect an actual number of transactions downloaded for accounts connected via Quicken Connect.

Account status says I downloaded transactions but they do not show in the accounts

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