Can I get the program to stop asking me to validate my files?!
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MiniDNSNY
Member ✭
This problem started a few days ago when I tried to close the program and sync everything with the cloud. The program asked me to validate ONE transaction, and when I did the report told me there was no errors. Everything was fine.
But the message popped up again, asking me to validate.
I've done it a bunch of times, yet every single time it pops open the message saying, "The Transaction in [account] on [date] for [amount] was not synced. Try validating your file before syncing to the cloud again by choosing Validate from the File Operations Menu."
Everything else in the program is fine, all of my transactions are being downloaded, and the balances are coming out correct. If ANYONE can help me with my conundrum, that would be wonderful!
But the message popped up again, asking me to validate.
I've done it a bunch of times, yet every single time it pops open the message saying, "The Transaction in [account] on [date] for [amount] was not synced. Try validating your file before syncing to the cloud again by choosing Validate from the File Operations Menu."
Everything else in the program is fine, all of my transactions are being downloaded, and the balances are coming out correct. If ANYONE can help me with my conundrum, that would be wonderful!
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Best Answer
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Hello @MiniDNSNY,
Thank you for reaching out and telling us about your issue, though I am sorry to hear that you are experiencing this.
The first thing I suggest you try is to reset your cloud data by following the steps below.- Go to Edit
- Preferences
- Mobile & Web
- Make sure sync shows it's ON and click on Reset your cloud data (see below)
Also, I do want to let you know that if you don't use the mobile and/or web app, you can simply turn sync OFF instead, as the sole purpose of syncing to the cloud is to be able to access your data from the apps.
Let us know how it goes and/or if you have any additional questions!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5
Answers
-
Hello @MiniDNSNY,
Thank you for reaching out and telling us about your issue, though I am sorry to hear that you are experiencing this.
The first thing I suggest you try is to reset your cloud data by following the steps below.- Go to Edit
- Preferences
- Mobile & Web
- Make sure sync shows it's ON and click on Reset your cloud data (see below)
Also, I do want to let you know that if you don't use the mobile and/or web app, you can simply turn sync OFF instead, as the sole purpose of syncing to the cloud is to be able to access your data from the apps.
Let us know how it goes and/or if you have any additional questions!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5 -
THANK YOU! This cleared the issue right up and now I have one less thing to worry about.1
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Perfect! Glad to hear that worked.
You're very welcome!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0
This discussion has been closed.