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install on new computer but stuck in download page

Hi all,

My old windows 10 computer is dying, I tried to backup quicken file and move to another computer, however, when installed quicken and login, it successfully restore the file on my local new computer

However, it then shown the download for windows screen. I tried to close the program and re-login again, still the same.

Even tried to download and re-install again, still no luck, please help...

Comments

  • thecreatorthecreator SuperUser ✭✭✭✭✭
    Hi @jerryhsieh ,

    See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

    Did you install the Quicken Installer from your Quicken Account at https://www.quicken.com/ My Account and are you using a Router?

    Your old Windows 10 Computer is dying. How?
    How are you moving the Manual Backup File?

    Include infrmation from the link and example of what is needed when commenting back.
    thecreator - User of Quicken Subscription R29.12 USA & Quicken 2017 HBRP R20.5 USA
                       Windows 10 Pro 32 & 64-Bit Build 20221.1000
    also            Windows 10 Pro 64-Bit Build 19041.508

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • jerryhsiehjerryhsieh Member
    >> Did you install the Quicken Installer from your Quicken Account at https://www.quicken.com/ My Account and are you using a Router?

    yes, download from quicken account

    >> Your old Windows 10 Computer is dying. How?
    It can not charge

    >> How are you moving the Manual Backup File?
    by usb drive
  • thecreatorthecreator SuperUser ✭✭✭✭✭
    Hi @jerryhsieh ,

    >>> Your old Windows 10 Computer is dying. How?
    It can not charge

    First, did you check the Wall Outlet, where the Laptop is plugged into? Depending on how old the Laptop is, the Laptop Cord could be bad. The Battery Pack may need to be replaced.
    Far cheaper than a New Laptop.

    Is your Quicken User ID, migrated from a previous Intuit.com User ID?

    What is your Edition of Quicken, that you did not include? From the link I posted.
    thecreator - User of Quicken Subscription R29.12 USA & Quicken 2017 HBRP R20.5 USA
                       Windows 10 Pro 32 & 64-Bit Build 20221.1000
    also            Windows 10 Pro 64-Bit Build 19041.508

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • jerryhsiehjerryhsieh Member
    1. Thanks for your suggestion, I have new computer.

    2. yes, it was migrated

    3. Quicken Deluxe for Windows
  • Greg_the_GeekGreg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    What is the full path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • jerryhsiehjerryhsieh Member
    quicken data file in local disk under user 's folder
  • Greg_the_GeekGreg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • jerryhsiehjerryhsieh Member
    data file is under user's local directory like c:\users\jerry\finance
  • jerryhsiehjerryhsieh Member
    For those who has similar issue, please check Windows version.

    Mine is Traditional Chinese Version, when I change it to English version, this issue gone.
This discussion has been closed.