Blue Cross/Blue Shield of Michigan?

Mike Donahue · July 2020

Started receiving error messages regarding my BCBS/Michigan account a couple of weeks ago (Can't sign in, account may be closed is the gist of the error message). I've logged in successfully directly to BCBS, but noticed they seem to have changed their billing system. Tried removing and re-adding them as an online biller, but still get the same message. Anyone else having this problem?

Quicken_Tyka · July 2020

Hello @Mike Donahue

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review the biller profile and report any issues.

Thank you,

-Quicken Tyka

Quicken_Julio · July 2020

Hi @Mike Donahue,

Thanks for taking the time to post to our Community.

I would like to gather some more information to better assist you:

What version/release of Quicken are you using? This information can be found by going to Help > About Quicken.

What specific error message are you receiving with your BCBS/Michigan account?

Is the BCBS/Michigan account still connected as an online biller as of right now?

If it is, I would suggest validating your online Billers to see if this helps resolve the issue. You can complete this validation by going to the Bills & Income tab > Bills > Settings (gear icon) > Validate Online Billers

Responding with this additional information will give us better insight with the issue and the next steps to take. Look forward to hearing from you.

Mike Donahue · July 2020

Thanks for reaching out to me. Here is the information you requested.

Quicken version (windows):
Year: 2020
Version: R27.28
Build: 27.1.27.28

The error message I'm receiving is:
"Account may be closed. Log in to your biller's website to check the status of this account".

I am able to log in using the same credentials to their website, and get to the bill. As I mentioned in the original post, they appear to have made modifications to their billing subsystem within the last month. If I had to guess, it looks like they are using a third party for billing, and I'm getting there through a single sign on bridge.

I have run the validation as you suggested - no change.

If you need anything else, let me know . Thanks for your help.

Mike