I am getting a blank sign in window with no opportunity to sign in.

Quicken Windows Subscription Member ✭✭
Sometime yesterday I got a box to prompt me for the Quicken ID and password, but it was empty. No content, no fields to log in with. I closed it and it popped up again, I closed it again and it let me into Quicken. Today, I have that sign in window and I can't get past it. My quicken is unusable at this point. I've attached a screen shot of what I'm seeing.

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Best Answer

  • Quicken Windows Subscription Member ✭✭
    Answer ✓
    I tried installing Quicken on a different computer and logging in and it worked fine. So I uninstalled Quicken, deleted all of the left over install and configuration files and reinstalled it. That appears to have fixed the problem.

Answers

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Hi @David Chamberlain,

    Please see the guidance located at this link: https://www.quicken.com/support/blankwhite-registration-screen 

    Let us know how this goes.

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • Quicken Windows Subscription Member ✭✭
    I'm at the point where I'm trying to log into my Quicken account in my web browser and I'm getting an "oops, something went wrong" message. Firewall is off. I signed into this account earlier with no problem.
  • Quicken Windows Subscription Member ✭✭
    So additional information. If I go to the signin link in that support document I cannot sign in. If I simply go to quicken.com and click the Sign In -> My Account link I can sign in.
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
  • Quicken Windows Subscription Member ✭✭
    So when I create a new file, and when I try to open my existing file, I see this window, with no opportunity to enter an ID.
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you are getting the Oops! Message when signing in, Close Quicken and then reopen Quicken. At the bottom of the window or near the bottom, click Sign in as a different user.

    Sign out and sign back in.

    On one of those screenshots, it appears that the font size is too large.



    Work with Copies of your Actual Quicken Data Files

    thecreator - User of Quicken Subscription R53.16 USA

    Windows 10 Pro 32-Bit Build 19045.3693
    Windows 10 Pro 64-Bit Build 19045.3754



  • Quicken Windows Subscription Member ✭✭
    Answer ✓
    I tried installing Quicken on a different computer and logging in and it worked fine. So I uninstalled Quicken, deleted all of the left over install and configuration files and reinstalled it. That appears to have fixed the problem.
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