Discover online bill updates payment info but PDF not available

Greg Brown
Greg Brown Quicken Windows Subscription Member ✭✭✭✭
edited May 2022 in Paying Bills, Online Billers & Reminders (Windows)
When the online bill for Discover is updated, the balance and payment info are correct but the Statement PDF is not available.

Quicken Classic - R65.17, Windows 11 PRO current on updates

My data file is NOT being synced nor backed up.

Comments

  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @Greg Brown

    Thank you for taking the time to visit the Community to report your issue, although I apologize that you're experiencing this trouble.

    Have you previously received a PDF for the Discover bill? If you log onto the Discover website are you able to locate a statement available for this bill? This can indicate a pattern for this biller.

    If you are unable to locate any details on the Discover website, I would suggest waiting 48 hours to see if the PDF becomes available. 

    -Quicken Tyka
    ~~~***~~~
  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭
    Yes there is a new statement that I manually pulled from the website. The previous statement is available in Quicken but not the current statement. I'm about ready to hang it up for online bills. I have been trying to get online billing working for YEARS and it is still too buggy. It abended twice this morning when I was "updating" my online bills. I ran a validate and Super Validate and neither found any issues.

    Quicken Classic - R65.17, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

  • jrich75
    jrich75 Quicken Windows Subscription Member ✭✭✭✭
    The lag of PDF behind bill update seems to vary greatly among billers.  I find that Citi Costco Card is the worst and may be up to a month.  Here's my recent experience with DiscoverCard (note the varying lag between Statement & PDF date)

    Quicken user since 1995
    Win11 Deluxe Subscription thru 2024

  • Greg Brown
    Greg Brown Quicken Windows Subscription Member ✭✭✭✭
    Thanks @jrich75

    Quicken Classic - R65.17, Windows 11 PRO current on updates

    My data file is NOT being synced nor backed up.

This discussion has been closed.

Categories