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How to Delete Phantom Cancel Payment

When Quicken and Chase were not communicating, I entered a number of duplicate online bill payments because the payments were not appearing in the Online Window. I was able to delete all duplicate transactions - but I do not recall at this time if I deleted them from Quicken or at the Chase payment site or both.
Now, when I am exiting a file I get a dialogue box
"You have cancel instructions to send. You must send them now or Quicken will remove them from the instructions to send list."
with choices of Send / Remove Instructions / cancel / help
On numerous occasions, I have clicked on remove instructions and/or send but nothing seems to remove the issue.
After clicking on "remove" I get a dialogue box that says "You have online payments to send do you want to send them before closing the file"
There are no cancel instructions or open payments visible in the online payment screen.
Using Quicken for Windows Premier - Ver R28.28 Build
Any assistance will be greatly appreciated.


  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/cannot-delete-online-payment-or-payee
  • LWS
    LWS Member
    There is no visible payment or instruction to delete.
  • Hello @LWS

    Thank you for taking the response although I apologize that the previous steps did not help to resolve this error.

    If you haven't done so already, may I ask that please validate the file?

    File menu > File Operations > Validate & Repair option.

    In the Validate File window that opens, click the top box to "validate file" and then click OK.

    When the validation completes, a data log will open in Notepad, please let us know if any errors or issues are found/repaired, and when ready close and re-open Quicken.

    Thank you,

    -Quicken Tyka

  • LWS
    LWS Member
        Thanks for the advice.

    A direct reply was rejected.

        When it finished validating it said something like "an unknown error prevented opening the file" - I think meaning the log file. The log file then opened and read as follows:

    [Sat Sep 19 11:57:56 2020]


    Validating your data.
    Quicken repaired ING Savings account.  No action required.
    Quicken repaired Coop-Capital-12-A-B account.  No action required.

    No read errors.

    Found 2 downloaded transactions in JT-SUPER that matched cleared transactions. No action is necessary.
    Found 2 downloaded transactions that had already been entered. No action is necessary.
    Removed 27 qel records for payments not in register
    Validation has completed.

        I then clicked on File (before closing and reopening) and got a message that the File could not be opened as it was in use by another application such as a cloud storage backup. Please close . . . .

        I then closed Quicken and reopened it and got a similar message.

        I then restarted the computer

        The File that was validated still will not open with the same message.

        The Files that were not validated  can be opened fine.

    So the file that was having the problem cannot be opened.

        Thanks in advance for you additional assistance.
  • Hello @LWS

    Thank you for the response and for letting us know the results of the file validation, although I apologize that the trouble continues to persists.

    Can you please provide the location of your data? To confirm the location of the file please review the steps at the link below:


    This information will help us to isolate where the problem is coming from.

    -Quicken Tyka
  • LWS
    LWS Member
    Clicking on the file to find where it was located got a dialogue box about the file being created in Quicken 2004 and saying to reinstall 2004 and then upgrade - or some such.
    The file is located in Documents/Quicken.
    Clicking on the file now gets a dialogue box that says it cannot be opened because it is in use by another application

    Again - a direct response to your email bounces.
  • Hello @LWS

    Thank you for the response, at this time you may not respond to a Community post via email. You will need to visit the Community and comment on the post directly.

    We are waiting for an update to update the messaging on the email to not direct users that they may respond via email. I apologize for the confusion.

    What is the file extension on the file that you are attempting to open?

    Have you ever used the Quicken 2004 program? 

    Please let me know!
    -Quicken Tyka

  • LWS
    LWS Member
    The bottom/signature for your email says
    Reply to this email directly or follow the link below to check it out:

    The file seems to be a qdf file. In looking at the folder there are also SyncLog.dat snf OFXLOG.dat files

    I did use 2004 ages ago and have upgraded through at least 4-5 newer versions since then, including at least 2014 and 2016.
  • LWS
    LWS Member
    What the dialogue box said was basically
    Currently using Quicken 2019
    File was last used with Quicken Unknown
    To convert and open the file
    1) Download Quicken 2004
    2) Open file with Q2004
    3) Reinstall Quicken 2019
    4) Open file in Quicken 2019

    As I have other files which are fine, will the following work:
    Download Q2004
    Open the qdf file currently in DocumentsQuicken in Q2004
    replace the file in Documents Quicken with the 2004 qdf file
    open the file in Q2019

    Thanks in advance
  • LWS
    LWS Member
    I copied the QDF file I had from the backup to the Document\Quicken Folder and the File now opens fine. I still have the phantom cancel payment issue.

    What if anything do I do with the files in Document\Quicken named:
    and the Personal.pdf that I replaced with the backup file

    Thanks for your assistance.
  • Hello @LWS

    Thank you for the response and the additional details, although I apologize that you are still experiencing this trouble. 

    At this time I would recommend contacting support directly for advanced troubleshooting steps.


    Quicken Care has the tools to review and research this issue further.

    Thank you,

    -Quicken Tyka

This discussion has been closed.