I just changed my vault password and now all my bank passwords are gone. Is this normal?

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Quicken Windows Subscription Member ✭✭✭
edited June 2021 in Errors and Troubleshooting (Windows)
I just changed my vault password and now all my bank passwords are gone. Is this normal?

Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

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Best Answers

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Brad1195062 said:
    How do I reply to a specific user/member in this forum... and have the snippet of the question shown in gray as with user "thecreator"'s reply above?


    Click on Quote and use the @ symbol and the name.



    https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files

    thecreator - User of Quicken Subscription R53.16 USA

    Windows 10 Pro 32-Bit Build 19045.3693
    Windows 10 Pro 64-Bit Build 19045.3754



  • Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    I'm going to expand on what is said here.

    When changing over from the old connection method to what they are calling QCS the usernames and passwords for Express Web Connect accounts are no longer stored in the Password Vault because they are already store in the Quicken Cloud account on the server.  So that is why those would go away.

    But it isn't triggered by you changing your Password Vault password, and it shouldn't have deleted the ones for your Direct Connect accounts.

    So what you described isn't "normal", but at times I have seen people reporting this problem.  It is rare, and usually doesn't repeat.  You should be able to change that password without losing the usernames/passwords that are there.
    Signature:
    This is my website: http://www.quicknperlwiz.com/

Answers

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited December 2020
    Hi @Brad1195062

    I just want to understand - can you still update all of your accounts using One Step Update?  Or is the problem that no accounts update any more?

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Brad1195062 said:
    I just changed my vault password and now all my bank passwords are gone. Is this normal?
    Hi @"Brad1195062 ,

    It is normal if your Connection Channel is QCS Connection Channel.
    https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files

    thecreator - User of Quicken Subscription R53.16 USA

    Windows 10 Pro 32-Bit Build 19045.3693
    Windows 10 Pro 64-Bit Build 19045.3754



  • Quicken Windows Subscription Member ✭✭✭
    Hi Frankx

    When I changed my vault password all of my financial institution passwords disappeared and therefore I was NOT able to update any of my accounts using One Step Update.. So I manually re-entered all of the financial institution passwords back into Quicken and all accounts update as normal now with One Step Update. I'm hoping to find out if I did something wrong? .. Because I would like to change my vault password periodically without having to manually re-enter all of the financial institution passwords

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Windows Subscription Member ✭✭✭
    How do I reply to a specific user/member in this forum... and have the snippet of the question shown in gray as with user "thecreator"'s reply above?

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    Brad1195062 said:
    How do I reply to a specific user/member in this forum... and have the snippet of the question shown in gray as with user "thecreator"'s reply above?


    Click on Quote and use the @ symbol and the name.



    https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files

    thecreator - User of Quicken Subscription R53.16 USA

    Windows 10 Pro 32-Bit Build 19045.3693
    Windows 10 Pro 64-Bit Build 19045.3754



  • Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    I'm going to expand on what is said here.

    When changing over from the old connection method to what they are calling QCS the usernames and passwords for Express Web Connect accounts are no longer stored in the Password Vault because they are already store in the Quicken Cloud account on the server.  So that is why those would go away.

    But it isn't triggered by you changing your Password Vault password, and it shouldn't have deleted the ones for your Direct Connect accounts.

    So what you described isn't "normal", but at times I have seen people reporting this problem.  It is rare, and usually doesn't repeat.  You should be able to change that password without losing the usernames/passwords that are there.
    Signature:
    This is my website: http://www.quicknperlwiz.com/
  • Quicken Windows Subscription Member ✭✭✭
    > @thecreator said:
    > Hi @Brad1195062 ,
    > Click on Quote and use the @ symbol and the name.

    Hi @thecreator,

    Thank you

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

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