Endless loop when I attempt to renew my subscription

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cyellen
cyellen Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
Anyone else have issues trying to renew? I'm stuck in an endless loop - for some reason, despite being logged in, when I go to renew, it asks me to log-in, then it says since I already have an account, I can just continue to use my current log-in. It just keeps going round and round.

I contacted support and had to hang up after being on with them for 45 minutes (about 30 minutes of which were spend on-hold as the rep consulted with someone else).

Any ideas? You'd think that a software company would be able to handle renewing a subscription, but perhaps that's too much to ask. I'm sure I've cost them more than $50 already just contacting support! :)

Best Answer

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Answer ✓
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    Hello @cyellen

    Thank you for reaching out on the community and telling us about your issue. I apologize for the issue you're having. In this case I recommend contacting  Quicken Support via phone so that we're able to help figure out exactly what's going on and helping get you back up and running.  I'll leave our hours down below so you can find a time that works best for you.


    Thanks,

    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT


Answers

  • Sherlock
    Sherlock Member ✭✭✭✭
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    If you haven't already, you might try clearing the browser's cookies or using a different browser.
  • cyellen
    cyellen Member ✭✭
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    > @Sherlock said:
    > If you haven't already, you might try clearing the browser's cookies or using a different browser.

    Thanks! Did all that - different computer, different browser, removed extensions, you name it.
  • Sean Cotter
    Sean Cotter Member ✭✭
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    I'm having this issue as well
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
    Answer ✓
    Options

    Hello @cyellen

    Thank you for reaching out on the community and telling us about your issue. I apologize for the issue you're having. In this case I recommend contacting  Quicken Support via phone so that we're able to help figure out exactly what's going on and helping get you back up and running.  I'll leave our hours down below so you can find a time that works best for you.


    Thanks,

    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT


  • Sean Cotter
    Sean Cotter Member ✭✭
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    Was able to talk with a support rep. Apparently if you have auto-renew off and your subscription expires, it won't let you renew. You have to re-purchase the subscription, which the rep help me with. Not very intuitive, but none the less I'm all set now.
  • cyellen
    cyellen Member ✭✭
    edited December 2020
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    @Sean Cotter Do you have to have the rep's help or can I just do that online myself?
  • Sean Cotter
    Sean Cotter Member ✭✭
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    @cyellen the rep help me with it. I don't know if making the purchase online without assistance will work.
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