Unable to Update Credit Union Account

rjcmiami
rjcmiami Member ✭✭
in Download, Add/Update Accounts (Windows)
Since 12/31/20, I have no longer been able to update my Space Coast Credit Union accounts. Will you please provide the IP address Quicken uses so that I may provide to my credit union so Quicken will not be blocked?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @rjcmiami,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please verify which version release of Quicken you have currently running?
    • Help > About Quicken

    We will need some additional information in order to better assist you further.

    Are you receiving any specific error code(s) and/or message(s) when attempting to update your accounts that you could provide us with? Also, which connection method are you using to update your accounts (Express Web Connect, Direct Connect, or Web Connect .qfx)?

    Please, check back and let us know.

    -Quicken Anja
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  • rjcmiami
    rjcmiami Member ✭✭
    Quicken Windows 2020 R30.21 Build 27.1.30.21 - Express Web Connect - there are no error messages when I hit update it appears to go through the web connect however no information is downloaded. I was having no issues downloading prior to Jan. 1st and the subsequent recent updates
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @rjcmiami

    Thank you for reaching out on the community and telling us about your issue. Thank you for providing an update as well. Im wondering here if we'll start off with a fairly standard troubleshooting step if that might do the trick. We can try deactivating and reactivating the account.  I'll leave steps below on how to do so.

    First thing I'll recommend is to save a backup to revert back to just in case. You can find how to do so down below. 

    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Next we'll try deactivating all of the accounts. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.

    https://www.quicken.com/support/reactivating-deactivated-account

     Once you've done this let us know how it goes! Depending what you're able to find we'll see what we can try next.

    Thanks,
    Quicken Francisco

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