One Step Update for PNC is overwriting matching transaction catagory detail

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jschindler192
jschindler192 Member ✭
edited January 2021 in Download, Add/Update Accounts (Windows)
For the last couple of weeks, after the Dec Update, when I sync with my bank, PNC, all matching transactions have their split detail overwritten. [Removed - Language]  as many of my transactions have 10+ detail categories that completely overwritten.

Is Quicken aware of this issue and when can we expect this to be corrected. I'm getting very tired of having to redo these after each download.
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @jschindler192,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    Also, which connection method are you using to download transactions from PNC Bank (Express Web Connect or Direct Connect)? Also, while running a One Step Update, do you also happen to sync to the Quicken Cloud at the same time?

    Please, check back and let us know.

    -Quicken Anja
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