My accounts won't update. I get "Download Error 500". Clicking on "Retry" doesn't update

Download Error 500 - Is it on my Bank's end that accounts worth download?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Katy3,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you currently have running?
    • Quicken > About Quicken

    Also, could you please provide which financial institution you are attempting to download transactions from as well as which connection type you are using to connect (Quicken Connect or Direct Connect)?

    To start with, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Deactivate each account associated with this financial institution (Open the account register and navigate to the Settings-gear on the bottom-right > click the Downloads tab > click Disconnect Account)
    2. Quit Quicken
    3. Open Finder and navigate to Applications > Utilities > Keychain Access app
    4. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    5. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    6. Quit the Keychain Access app and reopen Quicken
    7. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated (if there are more than one account type then choose Checking)
    8. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    9. Wait for the list to finish updating and Updated: " displays the current date.
    10. Click the Show List button to continue
    11. Use the search field at the top of the list to find and select your financial institution and click Continue
    12. Follow the prompts to sign in using your login credentials associated with the financial institution
    13. If the accounts have been found successfully - use the dropdown menus to link each account to the appropriate account name you have set up in Quicken
    Please, check back and let us know how it goes!
    -Quicken Anja
  • :) Following these instructions fixed the problem I had updating my accounts on my Mac. Thanks!
  • Quicken Anja
    Quicken Anja Moderator mod
    @TwinTraceyGA Thanks for the update! I'm glad to hear that worked for you. :)
    -Quicken Anja
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