Syncing of Budget File

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ken1619
ken1619 Member ✭✭
in Budgeting and Planning Tools (Windows)
When signing out of Quicken, syncing of the current budget file does not complete and returns an error message indicating so and to apply the recommended fix. However, no fix is suggested that can be applied. It then suggest to try later? After two weeks of trying later the error still will not clear. Any ideas on how to straighten this out.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @ken1619,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken
    I suggest you try to reset your cloud data by following the steps below.
    1. Navigate to Edit
    2. Preferences
    3. Mobile & Web
    4. Make sure sync shows is ON and click on Reset your cloud data (see below)
    Once that is done, see if the issue still persists.



    Please note that if you don't use the Quicken Mobile and Web apps, then you can also try following the same steps from above except switch the sync button to OFF instead of resetting and see if that will eliminate the error you are receiving. The reason being is that the purpose syncing to the cloud serves is to be able to access your data from the two companion apps.

    Let us know how it goes and/or if you have any additional questions!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • ken1619
    ken1619 Member ✭✭
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    That worked, Thanks!
    Ken
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