New 2021 update from Staples won't allow me to update says I'm not new user
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Upnorth
Member ✭
Always have purchased new versions from other vendors besides Quicken and they always updated my program. Now Quicken won't allow it to update unless I buy the new update from them. Staple won't refund my purchase because it was a online downloadable update!
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Answers
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That is something new this year, a "new user" version that is being sold by some of the retailers.A new user is someone that is:
- a Quicken Id that does not have an existing subscription, OR
- a Quicken Id whose subscription is expired for more than thirty (30) days
ORuse Quicken in a manual mode while you wait for the existing subscription to have been expired more than 30 days.-splasher using Q continuously since 1996
- Subscription Quicken - Win11 and QW2013 - Win11
-Questions? Check out the Quicken Windows FAQ list0 -
This is quite interesting. Looking at the Staples web site, they are offering either a standard DvD or a new user download for the same price. Buyer beware.
Quicken user since 1995
Win11 Deluxe Subscription thru 20240
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