Missing "Investing.quicken.com portfolio" menu item in the Preferences ?

rjay
rjay Member ✭✭
Hi - I have Quicken Deluxe subscription and I reinstalled Quicken into same PC. Now I no longer have Investing.quicken.com portfolio as preference type in Quicken Deluxe. Has it been removed from preferences or did I do something wrong on installation? Using windows 10 latest version

thanks
rjay
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Answers

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    What version .... Help --> About Quicken
    (you may have to log into your Quicken ID)
    Quicken 2020 Deluxe - Subscription - Windows 10
  • rjay
    rjay Member ✭✭
    Version R31.8
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited February 2
    Perhaps it's a Premier feature?


  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    I have it in Deluxe -
    was thinking maybe related to Quicken ID -
    Quicken 2020 Deluxe - Subscription - Windows 10
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 2
    rjay said:
    Version R31.8
    again on the .... Help --> About Quicken
    what does it say at the top - Quicken --> Starter -or- Deluxe -or- Premier -
    It should match your normal Quicken screen at the very top line with the red Q -->

    Quicken 2020 Deluxe - Subscription - Windows 10
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    I suggest you reset the Quicken ID associated with your Quicken file:
    1. Select Edit > Preferences...
    2. Select Quicken ID & Cloud Accounts
    3. Select Sign in as a different user
    4. Enter yes
    5. Select Sign Out
    6. Sign in with your Quicken ID
  • rjay
    rjay Member ✭✭
    It says Quicken Deluxe and it matches as you state above at the very top line with the red Q -->
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 2
    then try what @Sherlock has suggested - it should be there in Deluxe -
    let us know what happens...
    Quicken 2020 Deluxe - Subscription - Windows 10
  • rjay
    rjay Member ✭✭
    tried what @Sherlock has suggested and no luck. I will try contacting support. See what they can do.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    last resort..... turn it off - and back on
    Quicken 2020 Deluxe - Subscription - Windows 10
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    rjay said:
    tried what @Sherlock has suggested and no luck. I will try contacting support. See what they can do.
    Please provide a screen capture of the preference types you are seeing.

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Ps56k2 said:
    last resort..... turn it off - and back on
    You means reboot Windows, right?
  • rjay
    rjay Member ✭✭
    shut down and restarted - no luck - thanks for your attention
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