CC-505 error with Citi Visa

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taffeys
taffeys Member ✭✭✭
in Errors and Troubleshooting (Windows)
Encountered CC-505 error with Citi Visa Card this morning; had no problem yesterday. Tried account reset with "We encountered an error. (It's not your fault.)" error. Now an Activate OSU window pops up after clicking on the red error icon.

Quicken Subscription Deluxe Version R56.9 Build 27.1.56.9
Windows 11 Pro x64 Version 21H2 Build 22000.2538

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  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    edited March 2021
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    Hello @taffeys

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you're experiencing this trouble.

    Can you please navigate to Help > Report a Problem to report this issue and please include the logs so that I may review the issue further.

    I suspect that this issue is related to the ongoing alert, here, but would like to verify. Please let me know once this has been sent.

    Thank you,

    -Quicken Tyka
    ~~~***~~~
  • taffeys
    taffeys Member ✭✭✭
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    Hello Quicken_Tyka

    I went to do a screen capture for the Problem Report and went through the OSU setup and it successfully completed. All transactions were downloaded. Must have been a temporary glitch.

    Thanks,

    Quicken Subscription Deluxe Version R56.9 Build 27.1.56.9
    Windows 11 Pro x64 Version 21H2 Build 22000.2538

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