Vanguard OL-304

Member admin
in Installing and Updating (Windows)
This discussion was created from comments split from: Vanguard Account not updating.

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Best Answer

  • Moderator mod
    Answer ✓
    @levy76 Thanks for the update, though I'm sorry to hear that did not resolve the error.

    at this point, I recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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Answers

  • Quicken Windows Subscription Member ✭✭✭
    To Quicken Anja ... I performed the steps you had recommended and still received the same OL-304-A error.
    "Your financial institution does not recognize the account Vanguard Funds (OL-304-A). " Version image attached.
  • Quicken Windows Subscription Member ✭✭✭
    forgot to leave version info ... see attached
  • Moderator mod
    Hello @levy76,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error OL-304.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Windows Subscription Member ✭✭✭
    Anja ... I performed the steps outlined in the support article re: OL-304-A. While the accounts were successfully deactivated and re-activated, I am still receiving the same error.
  • Moderator mod
    Answer ✓
    @levy76 Thanks for the update, though I'm sorry to hear that did not resolve the error.

    at this point, I recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Member ✭✭
    I am having the exact same problem with a Vanguard account. I get error code OL-304-A. The last time it successfully downloaded transactions was 4/17/21. I have tried unsuccessfully several times since 5/5/21. Absolutely nothing has changed on the Vanguard side or in the Quick Vanguard account. However, my other Vanguard accounts download properly. Any suggestions?
  • Member ✭✭✭✭
    by chance did you 'customize' the view on the vanguard website?  I found that if I use Vanguard's customize feature, the accounts that I hide no longer will download to Quicken.   Once I reset the customized view at Vanguard (and then waited a few hours), everything downloaded perfectly. 
  • Member ✭✭✭
    Thank you Mark1104!!! I was having the same problem. I posted the following: "Problem solved. Sometime ago I modified my desktop in Vanguard by hiding my IRA accounts. These accounts were the ones that were not downloading. I read a posting suggesting that that may be the cause of the problem. I put them back in view yesterday, and today they are all downloading fine. It did not work right away, apparently it resets overnight."
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