One Step Update Finishes with No Transactions

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Mike Bosscher
Mike Bosscher Member ✭✭
in Download, Add/Update Accounts (Windows)
I've tried deactivating online setup for the Visa account, then readding it. This worked with my chequing account, but doesn't work with my Visa. What should I try next?
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Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
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    Hello @Mike Bosscher,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    More details, please.
    Do you use Quicken Mac or Quicken for Windows?
    What version, edition level (Starter, Deluxe, etc.) and release of Quicken are you using?   US or Canadian version?
    Click Help / About Quicken (Mac: Quicken / About Quicken) to get this information.
    What version of Windows or Mac OS are you using?

    What's the name of the bank you're having issues with?
    What error messages or error codes do you receive when trying to activate?

  • Mike Bosscher
    Mike Bosscher Member ✭✭
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    Sorry about the lack of info, it's my first post. Still, should have thought of that.

    Quicken - Home and Business Canada 2020 R28.15 Build 27.1.28.15

    Windows 10

    RBC

    It's not showing me any error messages, it just isn't downloading any transactions, and I know for a fact there a quite a few (been putting reconciliation aside for a couple weeks..)
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Options
    Hello @Mike Bosscher,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. Please, follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Mike Bosscher
    Mike Bosscher Member ✭✭
    Options
    That worked. Thanks Anja!
  • Quicken Anja
    Quicken Anja Moderator mod
    Options
    @Mike Bosscher You're welcome! Thanks for the update, glad to hear that worked for you. (:

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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