How do I get Fidelity issues resolved.
I have a consistent issue I deal with on very regular basis. When in my regular Quicken file I frequently get an error trying to connect to my Fidelity Investments account. If I try a test Quicken file that only contains that account, it always downloads - conclusion, Fidlelity is happy to connect but there is an issue in my regular Quicken file. A Quicken customer representative referred to my file being 'corrupted' - whatever that means. My workaround is to restore a backup which generally seems to reset the issue and I can download from Fidelity a few more times before the issue recurs. Sometimes this takes multiple attempts and obviously I lose any updates I have made manually since the backup I restore. I do this a minimum of once a week, sometimes more often. It seems clear to me that this is a Quicken SW bug. How do I get someone to work with me to resolve this issue?