Fifth Third - Incorrect Online Balance

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This discussion was created from comments split from: Wrong online balance.
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With my Fifth Third checking quicken 32.12 shows zero online balance regardless of what the actual online balance is (e.g. - looking at the online account). For me this problem started very recently - looks like it has been around in different forms for others for awhile. Quicken is not operating correctly here - has nothing to do with pending transactions.0
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Hello @michaellaros
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
Quicken Care has the tools to review the logs and escalate the issue if necessary.
Thank you,
-Quicken Tyka
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