Synchrony Bank & Associated Cards Error CC-501/101 & CC-502/102 (Windows & Mac)

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Answers

  • Quicken Mac Subscription Member ✭✭
    Same thing here. Here is my error report:

    errors count: 1

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    error #1
    level: 4 (Debug = 0, Critical = 6)

    description:
    add account error

    suggestion:
    Try again later.

    system description:
    institution login: can't setup (aggregator error)

    BID: 60903

    FI name: Amazon.com Store Card - Synchrony

    response:
    {
    "code" : 201,
    "resource" : {
    "status" : "CREATED",
    "pollingReference" : "\/institution-logins\/283462182055235584\/poll",
    "id" : "283462182055235584",
    "clientId" : "D1E8348B-E378-4BA2-8FD9-65AC486B7320"
    }
    }

    poll response:
    {
    "status" : "AGGREGATOR_IN_ERROR",
    "aggregators" : [
    {
    "channel" : "FDS_DEFAULT",
    "cpAggStatusCode" : "ccscrape.102",
    "aggStatus" : "FI_TIMEOUT",
    "isProcessing" : false,
    "cpAggStatusDetail" : "Retry. Session has been expired"
    }
    ],
    "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
    "institutionLoginId" : "283462182055235584",
    "isProcessing" : false
    }
  • Quicken Windows Subscription Member ✭✭✭✭
    Amazon - synchrony card still getting cc-502. Other synchrony accounts have been resolved.

    Quicken Classic - R62.16, Windows 11 PRO current on updates

  • Member ✭✭✭
    My Lowes card is still giving me an error code. So not all accounts have been resolved.
  • Quicken Windows Subscription Member ✭✭
    > @Boatnmaniac said:
    > These are all Synchrony credit cards.  There is an ongoing CC-502 issue with Synchrony accounts.  See the following Alert:  ONGOING: 7/7/21 Synchrony Bank & Associated Cards Return CC-502/102 Error.While this issue has been ongoing for a while it does appear that there has been a sudden uptick in CC-502 issues with Synchrony accounts being reported in this forum.  I, too, have now received the same CC-502 issue with my JCP credit card for the last couple of days.

    AS of ten minutes ago, i was able to set-up two cards in Sam's Club for on-line activity (Windows 10), so someone seems to have corrected some, if not all, of the CC-502 errors. thanks to Quicken for resolving this issue.
  • Quicken Windows Subscription Member
    My Sam's club master card will not update. The problem seems to be the website that automatically is set for Synchrony band, not Sam's club. Is there a way to set the proper website for the account?
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