Account Locked [Online Biller error message]

Quicken Windows Subscription Member ✭✭✭✭
edited September 2021 in Download, Add/Update Accounts (Windows)
Quicken Deluxe 35.31  Win 10  19043

For the last 2-3 weeks, every day I have had 1-3 Bills with the message "Account is Locked".
I do the "try again" procedure and then everything is fine. But the next day I get the same messages. It's not the same bills every day that are locked. Different bills each day.

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Answers

  • Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @Spotteddog, 

    Thank you for reaching out to Quicken Community. I apologize you are having difficulties with your online billers. To better assist you I need more information. For instance, which online billers are or have been marked as locked? Where is your main/active file located? Lastly, when an online biller has been marked "locked" have you attempted to delete and re-add it? 

    Please elaborate so that we may move forward in diagnosing the issue at hand. In addition, I have also sent you a message with relevant information regarding your account/online billers. 

    -Quicken Paloma 
  • Quicken Windows Subscription Member ✭✭✭✭
    File located on my PC.
    Bills that have been shown as locked over the last 2-3 weeks: Lowes, Verizon, Verizon Wireless PNC Bank, Amazon, Kohls to name a few. Again, not all of them, but any number of them are locked on a daily basis.

    If I click on "Try Again" and go through that procedure (enter the password, etc.) The Account Locked message goes away (Until the next day). I have never had to delete and re-add.
  • Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @Spotteddog, 

    Thank you for the additional detailed information. Next time that this issue occurs, I would recommend validating the online biller(s). 

    To validate your online biller select Bills & Income >Settings >Review and Repair >Review and Repair Online billers. A visual example is below. 



    Hope this helps. Please attempt the steps above and let us know how it goes. 

    -Quicken Paloma 
  • Quicken Windows Subscription Member ✭✭✭✭
    Paloma,
    I did the biller "review and repair" you requested and it found no errors.
    But I still have 1-3 different billers "Locked" every day I sign into Q.  It's not the same bills every time and if I click on "try again" it seems the fix the problem.

    I know that most of my billers require a 2 Step verification, but I never get a prompt to enter a code from Q. This problem only started in the last few weeks Even though the 2 step verification has been required for years, it never interfered with Q until just recently.     
  • Quicken Windows Subscription Alumni ✭✭✭✭
    Hello Spotteddog, 

    Thank you for your response, although I apologize the problem is still persisting. If you have any current example(s) of the issue, could you take a screenshot? I know the "locked" billers change constantly but any example would be fine. Once I obtain these I can send a bug report to our service provider so that they may take a further look into it. 

    For instructions on attaching a screenshot click here. Please note that you may need to drag the image file into the response box. 

    Hope this helps. Again I apologize for the nuisance. Please let us know if you have any questions or concerns. 

    -Quicken Paloma 

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Quick Links

Categories