Hometrust Bank doesn't download for a week

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Arthur Begun
Arthur Begun Member ✭✭✭
edited September 2022 in Errors and Troubleshooting (Windows)
And when I tried to reset the account, it lost the connection information and no longer believes it is a online connected account. And when I try to have Quicken setup online services, it says the Quicken server is down.
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Arthur Begun,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest that you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend saving a backup first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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  • Arthur Begun
    Arthur Begun Member ✭✭✭
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    This morning I re-setup online services for Hometrust bank and it worked with no issues. I did not have to try any of your suggestions. When I validated data it said it fixed the bank account and no further action was required. I validated a second time and everything was OK and all accounts appear to be OK. I am not planning on restoring a backup. I will use validate the next several days to be sure everything is OK.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @Arthur Begun, 

    Thank you for your honest response. We are glad that you were able to resolve your issue! Please let us know if you come across any errors or have questions/concerns. 

    -Quicken Paloma 
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