Issues While Updating Quickencard

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System
System Member admin
edited October 2021 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: Quickencard from US Bank not updating.
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  • Dave Salisbury
    Dave Salisbury Member ✭✭
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    Not quite the same problem but related to updating. From time to time I get an error when updating the Quickencard. If I say I've not changed the password it tells me to come back later. What I've found is that if I say I changed it, it accepts the original code that was sent by mail from Quicken/USBank. The next time it asks me to input a new password. After I do so I can update the account (until this occurs again and I repeat the cycle). It's as if from time to time the bank is resetting the password to the original one (in the letter). Please advise.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 2021
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    Hello @Dave Salisbury,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, I suggest that you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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  • Dave Salisbury
    Dave Salisbury Member ✭✭
    edited October 2021
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    Did exactly what you said to do and Quicken promptly crashed and closed. I tried to reopen Quicken and it crashed and closed. I shut down and restarted my computer and tried to reopen Quicken and it crashed and closed.

    I'm now on 4 times that Quicken has crashed and closed. At this moment I can't even get into Quicken to go try to retrieve the backup.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 2021
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    Thanks for the update, though I am sorry to hear about the program continuously crashing now.

    In that case, I recommend that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    Let us know how it goes!

    -Quicken Anja
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  • Dave Salisbury
    Dave Salisbury Member ✭✭
    edited October 2021
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    Seems to have fixed things for the moment. Thank you.
  • Quicken Anja
    Quicken Anja Moderator mod
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    You're welcome and thanks for the update! Glad to hear everything appears to be working fine now.

    -Quicken Anja
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  • Dave Salisbury
    Dave Salisbury Member ✭✭
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    The original problem has returned. Uninstalling and then reinstalling the software hasn't fixed it.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Thank you for following up.

    At this point, it may be best if you reach out to Quicken Support directly for further assistance so our support agents can further investigate and file an escalation if they see fit.

    Thank you!

    -Quicken Anja
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