Server Error (-30)

Richard@
Richard@ Member ✭✭✭
edited April 2022 in Errors and Troubleshooting (Mac)
When syncing my accounts this morning I received a Server Sync error for my Citi Bank credit card account.  The error says that Quicken servers can't connect with Citi Bank.  Please see the attached.  Has anyone else experienced this problem?

 

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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Richard@,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for more information and updates.

    I apologize for any inconvenience this may cause! Thank you.

    -Quicken Anja
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  • Richard@
    Richard@ Member ✭✭✭
    Thanks for the response - I change the connection type from "Quicken Connect" to "Direct Connect" and it seems to have solved the problem.  I'll give it a few days to see if I can continue to connect and down load transactions.
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