pop up window in quicken requests sign in but window remains blank
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will66pu
Member ✭✭
i changed quicken password and, when opening quicken, a pop up sign in window shows up. I know it is requesting my login credentials, but the window is a blank white square and allows no data entry. I have tried changing resolutions on the display but to no avail. the program is now locked and useless.
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I am running windows on a high resolution monitor, but it is currently only at resolution 1920/1080. before running into the quicken pp[ u[ sign in window problem, i have had a similar to the above problem, still unresolved, problem with reauthorization of the Quicken connection to my Schwab accounts. These accounts were returning a 501 error. I tried to follow the directions posted on the Quicken forum to go through the Schwab account reauthorization procedure, and got as far as a pop up window that says "Add account", but the pop up window is otherw ise a blank white square. Whatever information it is supposed to convey or request from me is a mystery.
Can anyone help solve my blank Quicken sign in window problem?0 -
Hello @will66pu,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.
If you haven't already, I suggest you try signing out of your data file completely and then signing back in. Please, follow the steps below in order to do so.- Navigate to Edit
- Preferences...
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)
I hope this helps!
-Quicken Anja
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