Customer Support

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jhmh
jhmh Member ✭
in Download, Add/Update Accounts (Windows)
Does anyone know how to get into Customer support. I've been on hold for over 30 minutes. Chat is equally non-responsive.

Answers

  • Sherlock
    Sherlock Member ✭✭✭✭
    Options
    Have you tried the Premium Support number?  It's the same support but should put you ahead some number of the ordinary users in the queue.

    https://www.quicken.com/support/quicken-support-options
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Options
    Hello,

    Thank you for coming to the Community with your questions and concerns, though I apologize that you are having trouble reaching support. 

    We are entering the busy season and currently have rather high wait times. It's best to reach out early in the morning. Here is the information to Contact Support in case you needed it. 

    Thank you for your patience. 



    Quicken Alyssa

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Options
    Thank you @Sherlock,

    However, the Premium Support line only works for those who have a Premier subscription or higher or pay for it separately. @jhmh has a deluxe subscription from what I can tell.



    Quicken Alyssa

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