Problem with Wells Fargo connection
Options
gcburke
Member ✭✭
Yesterday received an OL-393 error when trying to connect to Wells Fargo accounts. Other banking accounts downloaded without problem. Last evening and now early this morning receive an OL-297-A error with Wells Fargo. Other accounts once again OK. Has anyone else reported a similar problem. Is this a server issue with Wells Fargo or a proble at my end?
3
Comments
-
This morning (12/20), I am receiving OL-393-A for Wells Fargo downloads and OL-294-A for PNC downloads.1
-
I am also getting a OL-393-A this morning (12/20), has been happening all weekend.1
-
same here. started noticing it yesterday (12/19)1
-
Same here. First noticed 12/19, still broken 12/20, last known working 12/12. OL-393-A
From the connect log:
We are unable to process your request at this time. Please try again later or contact us at 1-800-956-44421 -
Same here. OL-393-A since last evening. Using Direct Connect.1
-
Same thing here - OL-393-A on the Wells Fargo Bank download. Started yesterday 12/19/2021. Chase and Wells Fargo Advisors work OK.1
-
Same thing here - OL-393-A. Started yesterday 12/19/2021.
----Quicken User since 1998 ----
1 -
Same thing here - OL-393. Started yesterday as well.0
-
Same problem. Tried deactivating, setting up again multiple times. Also tried www.wellsfargo.com/fmssetup.0
-
Same thing here - OL-393-A. Started yesterday 12/19/2021. Any response from Quicken?0
-
OL-393-A since Sunday, December 19th.0
-
Receiving OL-297-A for WF accounts only.0
-
I have the same issue today.0
-
There is an open issue about this that Quicken is aware of.
https://community.quicken.com/discussion/7898890/ongoing-12-18-21-wells-fargo-bank-returns-cc-502-102-or-ol-393-error#latest
----Quicken User since 1998 ----
0 -
Same problem here for Wells Fargo (others work fine. Getting error OL-393-A0
-
This is a known issue affecting Direct Connect with multiple banks.An Alert has been post: https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest. If you want to be kept informed of developments, be sure to bookmark it as shown in this picture:
(Quicken Classic Premier Subscription: R55.26 on Windows 11)
1 -
I deactivated and re-activated my Wells Fargo connection. Unfortunately this did not correct the issue. Between Schwab connection issues and now Wells Fargo connection issues I spend significant (wasted) time troubleshooting Quicken.0
-
Was receiving error code OL-297-A. Switched to OL-393-A after the last update.0
-
Same here. Didn't notice this post and I just posted the same as you did.0
-
Me too. C'mon Q, get this fixed! It's been (at least) four days for me.......1
-
It really is absurd how long this unresolved problems has continued. After dealing for many hours on the Charles Swab connection issue, now this is another issue. If I can't pay bills via Quicken, I expect a partial refund on my subscription.-1
-
Just got off the phone with Wells Fargo. They have a problem on their end and are working on it. I said to try again about 5:00 to 7:00 PM EST. May be fixed by then but no promises.5
-
There is an open issue about this.
https://community.quicken.com/discussion/7898890/ongoing-12-18-21-wells-fargo-bank-returns-cc-502-102-or-ol-393-error#latest
----Quicken User since 1998 ----
0 -
Same problem here. Started 12/19 and continues.0
-
As noted in the Alert posted today ( https://community.quicken.com/discussion/7904078/new-12-20-21-ol-errors-with-quicken-for-windows#latest) this is an issue that is affecting a number of banks...and it is caused by a service provider that has experienced some sort of power outage.If you want to be kept updated on the status of this issue, be sure to bookmark it.
(Quicken Classic Premier Subscription: R55.26 on Windows 11)
0 -
Many banks are affected. I hope it wasn't a cyberattack.
----Quicken User since 1998 ----
0 -
Wells just worked for me twice. Going to try to pay a bill
0 -
It just worked for WF for me, too.
(Quicken Classic Premier Subscription: R55.26 on Windows 11)
0 -
Now Quicken is only updating Wells Fargo download and will not update any of the other companies on the list. Wells Fargo show "Completed" in the update window and all of the other reflect "Data Processing" but never update, even after an hour!!0
-
Hi @just4tim,
Thank you for contacting the community, we are sorry that you are experiencing this issue. We do currently have an active alert regarding one-step updates and syncing data right now. I have included the link so you can bookmark this alert and stay up to date on any information and resolutions that may be found in regards to this error.
https://community.quicken.com/discussion/7904619/new-12-28-21-slowness-or-errors-when-performing-a-one-step-update#latest
Thank you,
Quicken Jasmine
-Quicken Jasmine
Make sure to sign up for the email digest to see a round-up of your top posts.
0
This discussion has been closed.