Quicken Cloud Still Unavailable

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TheMaco
TheMaco Member ✭
edited January 2022 in Errors and Troubleshooting (Mac)
I have not been able to connect to Quicken Cloud since 12/15. Quicken gives an error message "Unable to communicate with Quicken Cloud" Any update?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hi @TheMaco,

    Thank you for contacting the Quicken Community, I am sorry that you are experiencing this error. 

    I suggest trying to reset the cloud, you can do this by opening your Quicken application> bringing down the menu bar located at the top of your desktop> clicking Quicken> clicking preferences> clicking connected services> then clicking reset located under the cloud account. 
    I would also like to know if you have any accounts with Charles Schwab, Chase, or any other FIs that have been giving us a hard time lately? 
    The last thing that you can try is resetting your account connections, however, I would like to let you know that this step will require you to re-sign into all your accounts in the Quicken application. You can do this by opening your quicken application>bringing down the menu bar located at the top of your desk top> holding down the option button on your keyboard while clicking the help button at the same time> click troubleshooting which is located at the bottom of the menu>then click reset account connections. 

    I hope these steps can solve your issue, please let us know if the problem continues to occur. 

    Thank you,
    Quicken Jasmine

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hi @TheMaco, 

    There has been an update with this issue, if you could please send your logs to the Quicken team, we would surely appreciate it. You can send your logs by clicking into your Quicken application> bringing down the menu bar located at the top of your desktop> clicking the help button> report a problem> you can write that you are experiencing an issue connecting with the cloud in the description box> then send to Quicken. 

    Please let us know when you have completed these steps!

    Thank you for your continued patience as we have escalated this error and are working internally on a resolution. 

    Quicken Jasmine

    -Quicken Jasmine

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  • FionaM
    FionaM Member ✭✭
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    I also had this problem on Dec 15-16, it resolved itself - not sure how since it wasn't resolved while on chat with Quicken - and has know done it again. The chat bot today keeps resetting itself and I have been waiting for 90 mins for some sort of answer that is more than what is in the steps listed by Jasmine since I have already done all those steps.
  • FionaM
    FionaM Member ✭✭
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    > @FionaM said:
    > I hate typos too correcting my own - and has now done it again.
    also update, chat bot asked me to report the problem via the app so waiting for a response!
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hi @FionaM, 

    Thank you for reaching out to the Quicken community. I was glad to hear that the problem had fixed itself yet sorry to hear that it is now occurring again. I also apologize for the long wait time that you have experienced in our chats. 

    I have added a link to the current alert that we have open regarding this issue. If you would like to, you can bookmark this link by clicking the flag icon located next to the title. This alert will allow you to stay up to date on this error and any resolutions that we find. 

    https://community.quicken.com/discussion/7903831/ongoing-12-22-21-unable-to-communicate-with-quicken-cloud#latest

    Thank you for your continued support and patience as we work through this error. 
    Quicken Jasmine

    -Quicken Jasmine

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