Extra account downloaded, out of balance

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Dick Dailey
Dick Dailey Member ✭✭
edited January 2022 in Download, Add/Update Accounts (Windows)
Today I downloaded the transactions for my bank account only. I was surprised to see that transactions were also downloaded for one of my credit cards. After accepting the transactions for the bank account, Quicken attempted to balance my account. The balance was off by over $3k. Puzzled, I then accepted the transactions which were mysteriously downloaded into my credit card account. Once again, the account is out of balance. One account is over, the other account is under. But the over/under is not the same between the two accounts.
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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Dick Dailey,

    Thank you for reaching out to the Community about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    Do you have a recent backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Windows and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    I hope this helps!

    -Quicken Anja
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