My ability to use Checkpay disappeared from my US Bank checking account.

tom15
tom15 Quicken Windows Subscription Member ✭✭✭
edited January 2022 in Paying Bills, Online Billers & Reminders (Windows)
It no longer shows enabled, when I try to reenable it errors out and says I can't change routing and account information because payments are processing. I confirmed no payments are in process. How can I fix?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @tom15,

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    It would be best for you to contact Quicken Support directly instead as the issue you described will likely require Tier 2 assistance in order to have this successfully resolved. 

    I apologize for any inconvenience! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @tom15,

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    It would be best for you to contact Quicken Support directly instead as the issue you described will likely require Tier 2 assistance in order to have this successfully resolved. 

    I apologize for any inconvenience! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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