Fidelity (Elan) Credit Card Problem

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neil154
neil154 Member ✭✭✭✭
edited February 2022 in Download, Add/Update Accounts (Windows)
When I try to update my Fidelity Credit Card(Elan Bank) I get message that "financial institution's website has a new page or popup window which needs your response" but there is no popup and I can still get access to the account my normal way through my browser.  Quicken for Windows 
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  • Sherlock
    Sherlock Member ✭✭✭✭
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    Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank
  • sellis89
    sellis89 Member ✭
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    I had the same problem since Jan 6. I logged into the website https://login.fidelityrewards.com/ and it was prompting me for my income. I entered 0, then logged off and after that Quicken downloaded as normal
  • wsgumich
    wsgumich Member ✭✭
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    Same for me.
  • Deaks
    Deaks Member ✭
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    Thanks. Your guidance helped me!
  • PrestonCudd
    PrestonCudd Member ✭✭
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    The response from sellis89 on 1/11 is EXACTLY what needs to be done. I followed this advice and my problem (that appeared it was an Elan issue) was resolved. Thanks for the help sellis89!
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