Southland Credit Union

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boxobills
boxobills Member ✭
edited February 2022 in Download, Add/Update Accounts (Windows)
I can connect to Southland Credit union (including using the two factor authentication) but no transactions will download. It connects and tells me there are no new transactions (which I know not to be the case) Is this a known issue?

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @boxobills,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password 
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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  • boxobills
    boxobills Member ✭
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    That did something as now it is telling me the following: CC-501 we are unable to connect to the quicken servers at this time.
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
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    Hello @boxobills,

    Thank you for the update!

    I attempted to connect to Southland Credit Union in my own Quicken and I did not get that error. 

    Please check to see if you have a VPN, Firewall, Anti-Virus, or other security feature that may be blocking Quicken. If you do have any of these things, please try disabling them one by one and then trying the connection to Southland through Quicken again, after each one that you disable. 

    Do let us know what you find, thanks!




    Quicken Alyssa

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