Ordered the disk along with renewed subscription. Never got the disk.

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Doreow
Doreow Member ✭
edited March 2022 in Installing and Updating (Windows)
Purchased 11/25/2021 Home&Office. Specifically asked for the $5.00 disk to be included.

I've never received the disk. How can I get the disk?

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  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @Doreow, 

    Thank you for reaching out to the Quicken Community. To clarify, at this time we do not have disks available for purchase or shipment. We apologize if you were charged for one at the time of purchase. For assistance with orders/refunds please contact Quicken Support. 

    -Quicken Paloma
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    Quicken Paloma said:
    Hello @Doreow, 

    Thank you for reaching out to the Quicken Community. To clarify, at this time we do not have disks available for purchase or shipment. We apologize if you were charged for one at the time of purchase. For assistance with orders/refunds please contact Quicken Support. 

    -Quicken Paloma
    Then the order page should be fixed.

    YOU'RE BUYING

    • Quicken DeluxeQuicken Deluxe1-year subscription
      $51.99 
    • Offers applied 
      • 10% off Discount 
      Subtotal$46.79Tax+ applicable taxes
    • AMOUNT DUE$46.79
       
      YOU SAVE$5.20* Existing subscribers will get pro-rated time added to their subscription.

    100 satisfactory guaranteeQuicken financial products are backed by a 30-day money back guarantee 

    Optional

    • Backup Disc*Back up disc can only be shipped to valid US Addresses.
      $4.99
    Signature:
    This is my website: http://www.quicknperlwiz.com/
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    Doreow said:
    Purchased 11/25/2021 Home&Office. Specifically asked for the $5.00 disk to be included.

    I've never received the disk. How can I get the disk?
    Note that you can get the install file from here:
    https://www.quicken.com/activate

    You can then just save that file to a CD or anywhere you have a your backups like a cloud service.
    Signature:
    This is my website: http://www.quicknperlwiz.com/
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