Capital One payments add payment to balance rather than subtract from balance. HELP!
Initially I had been experiencing a connect problem to Capital one. Receiving mesg. Sorry it's not your problem. This problem appears to have been corrected. While the problen existed, I was manually downloading the transactions. This morning I deactivated my account and set up account. A good connect to Capital One, with a message stating downloaded transactions for past 52 days. I noted that I had to select the transactions because otherwise I would have had duplicate entries. I only accepted the new transactions. To my surprise, the acccount went from the correct debit balance to a high credited balance. All of the Capital One Payments added to the account rather than subtract from existing balance. When I investigated further the problem went back to 2018 when I first started this account. I restarted using a good backup, manually downloaded the transactions. If anyone else experienced this problem, I would appreciate all suggestions on how to correct.
This discussion has been closed.