Can't get online bill using Quicken, but bill is shown in account

Newbie
Newbie Quicken Windows Subscription Member
edited May 2022 in Paying Bills, Online Billers & Reminders (Windows)
Quicken does not see online bill in my account, but if I go to the biller's website the due amount is shown and by clicking a link I can see the bill. In this case the biller is Spectrum Internet Service. How do I direct Q to the bill? Q is able to log into the account, but comes back saying that there is no bill available.
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Newbie,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest you try to Review and Repair Online billers. However, I do recommend saving a backup first (just in case). Once you have saved a backup, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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