When Attempting to Use Check Pay, Message Says Payment Account Not Verified

Hello Quicken Anja;

Thanks for the suggestion.  I had already tried that and the result was my account was in sync.  Strangely enough, I had 2 micro-deposits into my checking account this morning - the same as if I was verifying my payment account for the first time.  However, as I said in my first post, my payment account (checking account) is already verified and enabled for Quick Pay and Check Pay (see image below) and there is no way for me to "re-verify" my payment account using the 2 micro-deposits which appeared in my checking account this morning.  

The issue still exists that I cannot make a payment with Check Pay before verifying my payment account.  Any further suggestions would be helpful.  I still have 2 pending Quick Pay payments scheduled, so I don't want to experiment and cause those payments to not occur.  

Good Morning Quicken Jared,

In reply to your questions, I open Quicken by clicking on the desktop icon, which automatically opens my default data file (the only Quicken data file I maintain).  My current active data file is located on my desktop at: This PC > Data (E:) > Quicken > Active Files.  

FYI, the last time I used Check Pay was Feb 2021 - that was a successful transaction.  I have always maintained just one data file in Quicken, however, I did rename my then-active data file about a year ago (I backed up my then-current data file to a new data file with a new name, then restored that new data file back-up and have been using it as my only active data file ever since).  

Hope this info is helpful in your troubleshooting my issue.  I look forward to resolving this issue soon.  

Hi UKR;

Thanks for the suggestion.  I was going to try your suggestion until I read the last bullet statement that states when I sign out, my "Quick Pay and Check Pay accounts would be disabled and must be set up again".
 
As I have several Quick Pay payments scheduled, I don't want to create another issue by disabling my payment account before those Quick Pay payments occur.  And besides, it seems odd that Quick Pay works fine using my one and only verified payment account - for whatever reason since I last used Check Pay in Feb 2021, Check Pay no longer recognizes the same payment account as it once did.  

FYI, the (E:) drive is a second internal hard drive on my desktop computer.  

Issue resolved! 

A couple of days passed with no more suggestions from the Quicken moderators, so I decided to do my own further troubleshooting on this issue with hopes I wouldn't somehow make the issue worse or complicate it somehow.  Basically, I was going to disable my payment account for Quicken Bill Manager, then re-enable it and see what happened. 

First, I canceled the 2 pending future Quick Pay payments I had previously scheduled a few weeks earlier (I did this to preclude any possibility of complicating the issue by disabling and enabling Quick Pay with pending future Quick Pay payments existing).  

Second, I disabled my Quicken payment account:  Bills & Income Tab > Gear Icon (top right) > Payment Accounts > Disable.  

Third, I set up my payment account again using the same checking account I was using previously:  Bills & Income Tab > Gear Icon (top right) > Payment Accounts > Enable. 

I was pleasantly surprised after completing the Payment Account Setup that Quick Pay was immediately enabled as was indicated by the green checkmark in the column "Enabled For Quick Pay".  Now the "Enabled for Check Pay" column had a Verify button in place of the green checkmark which existed previously as I posted in my May 6 post.  The next morning (this morning) I had 2 new micro-deposits from Quicken to verify my payment account and enable Check Pay once again (it's interesting to note - reference my May 6 post - that the first 2 micro-deposits I received on May 8 were not valid for this verification.  I had to wait for the new micro-deposits into my payment account to post to successfully enable Check Pay).  

While waiting for the micro-deposits to post for my Check Pay payment account verification, I was able to resubmit and schedule my 2 previously canceled Quick Pay payments successfully.  And after I received the 2 micro-deposits and completed the Check Pay verification in Quicken, I was able to successfully submit a Check Pay payment.  

Quicken - take note!  For whatever reason that caused this issue, it appears there is a disconnect between the Quicken servers and the Quicken software to accurately display the correct and current status of Quicken Payment Accounts.  As I stated in my May 6 post, Review And Repair Payment Accounts always showed my Payment Account was in sync with the Quicken servers and there were green checkmarks in the "Enabled For Quick Pay" and "Enabled for Check Pay" column.  This anomaly I experienced only affected Check Pay and not Quick Pay, both using the same payment account.  For whatever reason, the Quicken server needed to verify/re-verify the Check Pay payment account when I attempted to use Check Pay (after a lengthy period of non-use of Check Pay).  Unless the green checkmark in the "Enabled for Check Pay" column is replaced with Verify, there was no way to accomplish the verification/re-verification without taking the steps I outlined above.  Had the Quicken server been able to change the Check Pay green checkmark to Verify when this issue first occurred, I probably could have used the first 2 Quicken micro-deposits I received on May 8 and the problem would have been solved that much sooner.