Skip to content

    • OL-297A error - Unable to communicate with Quicken server

    Quicken Windows Subscription Member
    edited August 2022 in Errors and Troubleshooting (Windows)
    When trying to download data files from two different institutions, I keep getting this "unable to connect to Quicken sever" error. I have searched and read all the similar discussions concerning this problem and it seems to be occurring to many different financial institutions. I have tried all the recommended "fixes" to no avail including validating the data file, updating Quicken, updating the browser and restarting the computer. NOTHING WORKS!!!
    I had no problems until Quicken was update several weeks ago, (now months). Since this is happening to so many users logic has it this is a Quicken problem and they should fix it.
    Please give some good advice at fixing this.
    Tagged:

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In

    Comments

    • Moderator mod
      Hello @MY Ranch,

      Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error and I do understand how frustrating it can be when you are not able to reach a resolution. 

      What version of Quicken are you running? You can see this by going to Help > About Quicken. Which financial institutions are you experiencing this error with? What is the connection method with said financial institutions? You can see the connection method by navigating to Tools > Account List > Edit > Online Services. How long have you been experiencing this error? Do your other accounts/financial institutions update with no error?

      I am looking forward to hearing your response!

      -Quicken Jasmine

      Make sure to sign up for the email digest to see a round-up of your top posts.

    • ✭✭
      @my ranch - have you seen this support article?  I think it gives some good troubleshooting ideas.

      https://www.quicken.com/support/error-when-using-online-services-ol-297
    • Quicken Windows Other Member ✭✭
      I experienced the same problems. In my case I think I narrowed it down to running Q under Windows 7. Apparently Win7 isn't supported even though the site says it is. Mine began to fail mid July, possibly after an update was released.
    • Quicken Windows Other Member ✭✭
      Sorry, I meant it began to fail mid June, not July.
    This discussion has been closed.

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In

    Quick Links

    Categories