Checkpay synch error

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Richard Starrett
Richard Starrett Member ✭✭
edited July 2022 in Paying Bills, Online Billers & Reminders (Windows)
[Removed - Disruptive] I have had this problem since at least April. I've given up even trying to use BiilPay, CheckPay. They don't work. I have now reinstalled my two checking accounts 3X with the little deposits, etc. Called support today and was told by Ingrid that that's all I can do, yet again. Come on, Quicken. I have used Quicken for many years, never had an issue paying my bills until you went to the subscription program. [Removed - Rant] Quicken, please call me and fix this issue. [Removed - Disruptive]  Look at the number of people complaining on your website, Fix the issue!! I am far from the only one. People should have to enroll their payment accounts only once and then be assured that they will work from then on.
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  • Richard Starrett
    Richard Starrett Member ✭✭
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    Useless BillPay
  • Richard Starrett
    Richard Starrett Member ✭✭
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    So tired of "checkpay account synch error. Restart Quicken and try again. If the problem persists, disable and reenable checkpay. Done that now three times. Quicken, Please fix the underlying issue.
  • Richard Starrett
    Richard Starrett Member ✭✭
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    Please, don't make me grovel, wait online for 20 minutes, then not have any solution. What happened to support for a customer who's been with you for more than ten years?
  • Quicken Anja
    Quicken Anja Moderator mod
    edited June 2022
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    Hello @Richard Starrett,

    Thank you for reaching out to the Community to report this issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest that you try to Review and Repair Payment Accounts. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the Gear icon on the top-right. Then, click on Review and Repair > Review and Repair Payment Accounts in the dropdown menu.
    Richard Starrett said:
    Please, don't make me grovel, wait online for 20 minutes, then not have any solution. What happened to support for a customer who's been with you for more than ten years?

    Please note that the Quicken Community site is an online forum that is primarily user-to-user based so responses are not always immediate here and oftentimes responses will not always come from a Quicken employee. If you prefer to have immediate assistance, then we advise that you please contact Quicken Support via phone or chat.

    I hope this helps!

    -Quicken Anja
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