How do I fix the HOME (Account balance) that is less than the account register balance?

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David Toelkes
David Toelkes Member ✭✭
edited September 2022 in Registers & Transactions (Windows)
The (correct) Quicken bank account register balance is $7779.21 greater than the (wrong) starting balance for that same account when viewed at the HOME (Account Balance) tab. I have two checking accounts at the same bank (in addition to accounts at other banks), but this one account's register balance is the only one that does not agree with the starting balance when I view projected balance at the HOME tab. Changing the projected balance time range has no effect on the starting balance. I did not have this problem before installing the R42.8 upgrade.

I am running Home, Business & Rental Property for Windows 10 desktop version, build 27.1.42.8. The bank account in question is updated at least once weekly using direct connect. A second account at the same bank also updated with direct connect does not have this problem.

I have reset the cloud sync and also run account validation but the problem still persists.
There are no overdue transactions for this account. Any suggestions other than to just ignore the projected balance graph at the HOME tab?

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @David Toelkes,

    Thank you for reaching out to the Quicken Community to share that you are experiencing this issue. 

    First, I suggest creating a test file and adding the account with which you are seeing this incorrect balance to see if it produces the same issue. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 


    Please let me know how this goes, I look forward to hearing your response. 

    -Quicken Jasmine

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  • David Toelkes
    David Toelkes Member ✭✭
    edited August 2022
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    @ https://community.quicken.com/profile/Quicken Jasmine

    I created a test database with the single bank account as you suggested. The Home tab Projected Account Balance was correct for this new account. I deleted the test database and deactivated One Step Update for the problem account which I will call account1. I then added a new account which I called account2 and linked it to my bank account. Only the prior 86 days of transaction activity was downloaded to account2. I confirmed that the starting balance for account2 was the same as the account1 balance on the date of the first downloaded transaction to account2. I went into the Bill and Income Reminders screen and edited all current and future transactions to change account1 to account2. I deleted all the account1 transactions that corresponded with the downloaded transactions in account 2 then entered a balance transfer transaction in the account1 register to zero account1 and to give account 2 a starting balance equal to the ending balance in account1. I checked the projected balance for account2 at the HOME tab. Everything is correct. I still don't know what happened to my Quicken account1, but my issue is now resolved.

    Thank you for your assistance.
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