Citibank CC-592

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Yaxman
Yaxman Member ✭✭
edited September 2022 in Errors and Troubleshooting (Windows)
Today (8/22/2022) I received a CC-592 error message when trying to download my transactions for Citibank. The message included;

Quicken is unable to update your account because citibank is using an unsupported authentication method.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Yaxman,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your Citibank account(s).

    I have located a Support Article that discusses some troubleshooting steps to take when presented with a CC-592 error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case)

    I hope this helps!

    -Quicken Jasmine

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  • Yaxman
    Yaxman Member ✭✭
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    Thanks, but not much help there. I had already looked at those. The issue seems to be a change in the Citibank two factor authentication process. If I go to their site and turn off the two factor authentication, I can then update my account. This works, but it is NOT an acceptable solution!
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Yaxman, 

    We do currently have an active alert regarding online banking errors with Citi Bank and Citi Cards. You may follow this link to access that alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I do apologize for any inconvenience in the meantime.

    -Quicken Jasmine

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