Chase On-Line Balance incorrect

Same here, this migration to EWC+ has been disastrous for my Chase accounts. Even after hours of manual reconciliations, once I connect to EWC+ all of my balances are incorrect; How was this rolled out with such inadequate testing?

The online balance has no bearing on the actual account current balance nor does it make sense when accounting for a pending transaction. My Chase card accounts are therefore not able to be auto reconciled. A step backwards in function unfortunately.

Q user since DOS version and losing faith recently.

Same. New issue since converting Chase credit card account to new connection method. When I reconcile, what is showing as online balance is lower than my cleared balance in Quicken. The balance coming through the integration is wrong.

Same issue...

Well, add me to the "same here" list. The conversion went badly -- didn't recognize the accounts already linked. Had to explicitly unlink and try again, tediously removing a bunch of transactions already in the register. And then at the end ran into this issue where the Quicken online balance is just wrong -- it doesn't match what's in Quicken locally or what's directly on the Chase web site. This clearly was miserably tested -- as a software engineer myself, it just makes me shake my head when rollouts go this badly.

Quicken has the wrong online balance for Chase credit card accounts. Instead of displaying the Current Balance or the Current Balance plus pending charges, it is display Current Balance minus Pending Charges.

Not so simple. When I opened my backup file to see what the beginning balance was Quicken was updating in the background apparently massaging the opening balance (2016), so I have no idea what it should have been.

Good thing all these errors aren't related to something important, like ,ya know, our finances. And that their customers have the extra time to troubleshoot these issues.

Between Chase & Quicken, both of which I've done business with for approximately 35 years, I'm having a very difficult time deciding who currently cares less about the impact of changes they force upon their customers. This is just the latest and whoever is responsible for this roll-out should be (at least) embarrassed.

I miss the MS-DOS days. Not that it didn't have its own problems but at least the payoff was a program than ran rapidly even on meh computers. I'd say it was at least twice as fast as the current version to perform the core functions of inputting and reconciling transactions. So much progress.

🤬 Me too!! Horrible transition that messed up not only my 4 chase accounts, but every account from which I'd ever made a payment to the Chase CC's. Now I've got the incorrect balance issue reported by many others. Issues like this a few years ago was why I abandoned Quicken & only recently came back figuring "surely, they've worked out the kinks, right?"

Pending transactions being included in the online balance coming from Chase is my issue. The $ amount shown on the Chase website matches the 'Difference' amount shown in Quicken when I attempt to reconcile. The issue is apparently being addressed and updates are being posted to this thread by Q:

https://community.quicken.com/discussion/7918391/ongoing-9-8-22-chase-online-balance-including-pending-transactions#latest

> @W G Harbuck said:
> This migration is a substantial failure

As someone who has credit cards with a variety of banks, it seems like every one of these migrations has taken a month or two before they iron out all of the issues. It's dumbfounding that they don't test this stuff more thoroughly.

Apparently comments can't be edited, so I will continue my thoughts here: Since all of my pending charges are credits and not debits, then if the pending charges were being included in the online balance, the amount of the online balance should be, in fact, $66.58 PLUS $119.63, or $186.21.

So the logic of this whole calculation is incorrect. And yes, I write computer software. This is not a hard fix. Simply delete the pending charges from the calculation and read the current posted balance. Duh!

I have been struggling with a $216.20 error in my account since the migration. Based on this and another post I went back to my 2010 Opening Balance for the account and guess what I found? The entry had been changed from a Reconciled entry of $0 to $216.20. So it seems the code is making a wonky miscalculation and then very sneakily altering the Opening Balance of the account. I changed the entry back to $0 and was able to reconcile. I'll watch as I run Updates but this may have solved the problem.


> @ThomasW said:
> The "Online Balance" issue is NOT that the pending transactions are included in the online balance. The issue is that the current, posted balance is SUBTRACTED from the pending balance. For example: the Current balance for my Chase Credit Card account in Quicken and online is $66.58. The amount of the pending charges is currently $119.63. $119.63 - $66.58 = $53.05.... Guess what Quicken is showing as my Online Balance? $53.05
> That is probably ONE LINE of code that needs to be changed in Quicken, and they can't find it?
> I don't believe it.

Update - for the last 5 days my updates are now working correctly - Quicken balance matches the online balance at Chase. Anyone else notice this fix?