Reset account on Online Services gives blank screen

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Robert Armani
Robert Armani Member ✭✭✭✭
edited December 2022 in Errors and Troubleshooting (Windows)
When trying to reset a bank account in Online Services I get this screen. "More Info..." button doesn't work either. Does anyone know what's going on here?


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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Robert Armani,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how this goes. 

    -Quicken Jasmine

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  • Robert Armani
    Robert Armani Member ✭✭✭✭
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    Thank you QJ for your response. The issue started happening when suddenly my account that had direct connection the FI stopped working. I tried to reset it, but I was getting that non-functional blank screen. I disconnected from the FI and tried to reconnect using the same Direct Connect method but was unsuccessful. So, I changed the connection method to Express Web Connect and it's working fine now. Even though I would've preferred the direct connect method. Oh Well.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Robert Armani,

    Thanks for coming back to update us. 

    I am happy to hear that you were able to reach a resolution by switching the connection method. 

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

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