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Harold Rosenbaum
Harold Rosenbaum Member ✭✭✭
edited January 2023 in Errors and Troubleshooting (Mac)
Adding a Vanguard Roth IRA Brokerage account and I get a pop up Sync Error window. QCS-0500, An internal problem has occurred while processing your request. (Requestd = null). Please try after some time. It's day 3 now. I choose "I'll Check it later" and Quicken adds the account with zero $ or information. Mac version.
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  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Harold Rosenbaum,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in
    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
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