Why am I being asked to sign in with my Quicken ID repeatedly

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cardinaln19501
cardinaln19501 Member ✭✭
edited February 2023 in Signing in, Passwords, and Activation (Windows)
I read and completed all the instructions given at this page: https://www.quicken.com/support/why-am-i-being-asked-sign-my-quicken-id-repeatedly-or-why-am-i-being-asked-activation-code. I updated to the most recent patch, did validate and Repair File, closed quicken several times and opened it only to have it prompt me for Sign in every time I close and reopen quicken. I did complete the Sign in process and it even said Success! when I did so. Then when I close quicken and start again it prompts to sign in again. Followed all instructions given on this page. Why?

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @cardinaln19501,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps. 
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)
    Keep in mind that the sign-in pop-up dialog will continuously keep popping back up throughout this process. You will need to continually close it each time it pops up until you reach the full sign-in screen that is not a pop-up.

    I hope this helps!

    -Quicken Anja
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