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    • Coastal Federal Credit Union - FDP-101 (QMAC)

    Quicken Mac Subscription Member ✭✭
    edited February 2023 in Download, Add/Update Accounts (Mac)
    Coastal did a system upgrade over the weekend and since then I have not been able to download transactions. It says "We are unable to connect to Coastal Federal Credit Union." and gives an error code of FDP-101. I can log into Coastal's website in a browser just fine. I've tried many times over the last couple of days and I get the exact same error message every time.

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    Best Answer

    • Moderator mod
      Answer ✓
      Hello again,

      Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

      This issue has been escalated internally and our teams are working to resolve this, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

      We apologize for any inconvenience in the meantime! Thank you.

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    «1

    Answers

    • Moderator mod
      Hello @dwvaughn,

      Thank you for telling the Community about your issue, though we apologize that you are experiencing this.

      If you haven't already, please take a moment to review and follow this error-specific support article regarding error 101.

      I hope this helps!

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    • Member ✭✭✭
      Same here...it started failing yesterday morning for me.
    • Quicken Mac Subscription Member ✭✭
      I tried the solution suggested by Quicken Ana and it did not work. After I entered my login credentials for Coastal I get the same error message. Here are the details:

      An unexpected error occurred
      Please try again later.
      Care Code: FDP-101
      Details:
      CP_SCRIPT_ERROR
      org.json.JSONException: Duplicate key "interestPreviousYear"
    • Quicken Mac Subscription Member ✭✭
      > @Quicken Anja said:
      > Hello @dwvaughn,
      >
      > Thank you for telling the Community about your issue, though we apologize that you are experiencing this.
      >
      > If you haven't already, please take a moment to review and follow this error-specific support article regarding error 101.
      >
      > I hope this helps!

      Thanks, Anja. Unfortunately this didn't work. I put the details in a separate comment.
    • Quicken Mac Subscription Member
      I am also getting this error since updating to the latest Quicken release the other day.
    • Quicken Mac Subscription Member ✭✭
      Hello - I too am having the same issue:

      errors count: 1

      - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
      error #1
      level: 4 (Debug = 0, Critical = 6)

      description:
      add account error

      suggestion:
      Try again later.

      system description:
      institution login: can't setup (MFA response problem)

      BID: 9250

      FI name: Coastal Federal Credit Union

      response:
      {
      "status" : "AGGREGATION_IN_PROGRESS",
      "institutionLoginId" : "279693131038380032",
      "isProcessing" : true
      }

      pollResponse:
      {
      "status" : "AGGREGATOR_IN_ERROR",
      "aggregators" : [
      {
      "channel" : "FDP_DEFAULT",
      "cpAggStatusCode" : "FDP-101",
      "aggStatus" : "CP_SCRIPT_ERROR",
      "isProcessing" : false,
      "cpAggStatusDetail" : "org.json.JSONException: Duplicate key \"interestPreviousYear\""
      }
      ],
      "mode" : "DISCOVER_AND_ADD_ACCOUNTS",
      "institutionLoginId" : "279693131038380032",
      "isProcessing" : false
      }
    • Moderator mod
      Hello All,

      Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

      We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

      We apologize for any inconvenience in the meantime! Thank you.

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    • Quicken Mac Subscription Member
      Status for this to be fixed? It's a JSON parsing Error, i.e. the schema being used by your parser does not match the schema published by Coastal or Coastal's is sending data that does not match the JSON schema.
    • Moderator mod
      Answer ✓
      Hello again,

      Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

      This issue has been escalated internally and our teams are working to resolve this, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

      We apologize for any inconvenience in the meantime! Thank you.

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    • Quicken Mac Subscription Member
      Same issue. This really needs to be addressed as quickly as possible.
    • Quicken Mac Subscription Member ✭✭
      Same issue ... and have tried to reset the online account access.
    • Member ✭✭
      Plus 1 - same errors as everyone else
    • Quicken Windows Subscription Member ✭✭
      edited January 2023
      Do we also need to bug CFCU?
    • Member ✭✭✭
      > @rjlawlerjr said:
      > Do we also need to bug CFCU?

      It seems Coastal is aware of the issue. When I went to their website to manually download this week's transactions, I noticed a message at the top: "Notice: Quicken is currently unavailable. We are working to resolve the issue and apologize for the inconvenience."
    • Quicken Mac Subscription Member ✭✭
      I can connect to Coastal now without getting an error message, but it's not downloading new transactions. I also saw the message on the Coastal site that says Quicken is currently unavailable.
    • Member ✭✭✭
      > @dwvaughn said:
      > I can connect to Coastal now without getting an error message, but it's not downloading new transactions. I also saw the message on the Coastal site that says Quicken is currently unavailable.

      Same here...no more error message, but no downloaded transactions.
    • Quicken Windows Subscription Member ✭✭
      Me too, connection, but no transactions. I spent some time online with Quicken tech support too. We deactivated and reactivated my accounts at CFCU, and the accounts are recognized as they display the the proper balances, but no new transactions are loaded. I sent a note to CFCU support and they said that the connection issue needs to be fixed by Quicken. So how do we start seeing new transactions being downloaded?
    • Member ✭✭
      Same. Reconnected, but no updated transactions.
    • Quicken Mac Subscription Member ✭✭
      Having the same issue still today. Have reconnected but no updated transactions.
    • Quicken Windows Subscription Member ✭✭
      Still not downloading transactions 1-17-2023.
    • Quicken Windows Subscription Member ✭✭
      Reference Quicken Alert - https://community.quicken.com/discussion/7927516/new-1-12-23-coastal-federal-credit-union-cc-601-fdp-101#latest

      It seems I don't have a way to comment on that alert page, so I will ask here. Quicken, when can we get a status on this problem? I can connect now, but I have not been able to download new transaction since last weekend. This is starting to impact my book keeping. Very frustrating to NOT get any updates from Quicken.
    • Quicken Windows Subscription Member ✭✭
      1-19-23 I am able to download which seems to be a function of Coastal's system update as the cause and fix. The downloading now it connects seems to be a Quicken issue. It is has been 7 days since I have had a single item download on 7 different Coastal Federal accounts.

      Any chance this can be stepped up? We subscribe for this service to be active and functional.
    • Quicken Windows Subscription Member
      1-20-2023 still can't download transactions. i have multiple tickets open, and chatted with support last night. they said it has been escalated, but could not give me any additional information, including projected resolution time. they did ask me to submit another trouble report, with connection logs, etc. this is very frustrating. my main checking acct is with coastal. it needs to be resolved before january statements are issued.
    • Member ✭✭✭
      1-23-2023 from Quicken chat support: This issue has been escalated to our production team, and we have been working with Intuit and the bank. Right now I don't have any updates either. We don't have an estimated time for completion.
    • Quicken Mac 2017 Member
      edited January 2023
      When I contacted Coastal this is the reply I received:

      Thank you for contacting us. We apologize for the inconvenience this has caused. There was a recent update to our online banking platform which has likely caused a disruption to third-party aggregators including Quicken. Since, these systems use screen-scraping to pull your Coastal account information into theirs, the change will disrupt those accounts. Quicken will need adapt which may take a few days to a few weeks because they did not start their process until after our changes went live. We realize this can be an inconvenience, and we have an active and open ticket for this to be resolved. At this time we do not have an ETA for the resolution. Please feel free to contact us if you should need additional assistance. Thank you for choosing Coastal and have a great day!

      Sincerely,
      Contact Center Specialist Christianne Wilson

      Is Quicken doing anything to address this problem?
    • Quicken Windows Subscription Member ✭✭
      I was able to download transactions just now - 1/24/23 around 10:45am
    • Quicken Mac 2017 Member
      Thank you...and yes, I was finally, just now, able to download my account!
    • Quicken Windows Subscription Member
      Yes!!! -- i can download transactions as well!!!
    • Quicken Windows Subscription Member ✭✭
      Me too! Thank you Quicken and all involved.
    • Quicken Mac Subscription Member ✭✭
      I am able to download transactions also. It appears this has been solved.
    This discussion has been closed.

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