trouble after upgrade to home and business

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bahudson62
bahudson62 Member ✭✭
edited March 2023 in Errors and Troubleshooting (Windows)
After i upgraded to home and business from deluxe I find whenever i work on building invoices or look at them, my quicken program freezes up. I am using windows 10 and have not upgraded to 11. not sure i want to. also when i download transactions from my bank it picks up the last 3 catagories rather than the correct ones like before. This was happening before my upgrade too. i generally download all the updates when they are available.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @bahudson

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    -Quicken Jasmine

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