Why does the Reconciliation Details window not pick up all transactions?

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arluk
arluk Member ✭
edited March 2023 in Signing in, Passwords, and Activation (Windows)
My register shows transactions to the previous day. When I launch the reconciliation window, it does not include several transactions in the register from the date one previous to the current date. If I complete the reconcilation and delete the adjustment transaction, then try again, the reconciliation window says no un-reconciled transactions, even though there are. Second or third time this has happened. Is this a bug in the software?

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @arluk,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how this goes!

    -Quicken Jasmine

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